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managing

Research :: Why do so many IT projects fail?

Whitepaper :: Budgeting for Web projects, a primer.

Article :: Battling Murphy's Law

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marketing

Case study :: Email newsletter on a shoestring

Case study :: online makes Ford's biggest campaign ever go vroom

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strategy + analysis

Article :: Newspaper Publishers: Don't Make a Bad Situation Worse, Part 1

Article: Don't Rent, Don't Sell

Essay: Power Laws, Weblogs, and Inequality

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technology

Fruition whitepaper :: RSS Web feeds equal net gains

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usability + design

Article :: Ten Tips to Make Your Web Site Usable

Book :: Designing Web usability, the practice of simplicity

Book :: Don't Make Me Think: A Common Sense Approach to Web Usability

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