The Nielsen Norman Group has released the public-sector version of their best intranets evaluations. The goal for the awards is to spotlight how improved intranet usability can make government employees more productive. Among the best practices identified by winners are:

• Identify a lead publisher (and supporting publishers) in each organization area and train the lead publishers to manage the intranet and to understand principles for online content usability;
• For intranet postings, use a simple and easy form to encourage employees to submit information;
• Use templates and a content management system (CMS) to provide a consistent user interface for publishing;
• Rely on automated content feeds from outside sources, such as filtered newswires.

Read the full report...