Fruition Interactive :: Blog

What happens when you fake authenticity

Jul 12th, 2010
Posted by kent in Interactive Strategy, Social Media

There are a couple of keys to social media success that we talk about a lot here. Consistency. Engagement. Relevance.

But none has such tragicomic effects when it’s ignored as Authenticity — and it’s amazing how many smart people try to fake it.

Take for instance, the recent case of Fast Company, the Website and magazine that “help a new breed of leader work smarter and more effectively” by “uncovering best and ‘next’ practices”.

Fast Company has enjoyed a pretty good reputation among people where the spheres of business, entrepreneurship and technology intersect. The magazine was born amid the dotcom boom of the late 90s and has lived to tell the tale.

But last Monday, they launched something called the Influence Project, an attempt, in their words to “find the most influential person online”. Which sounds — and actually could be — great.

But within hours, FC was being called out for running a link-baiting pyramid scheme — running a scam — by exactly the kind of influencers they were trying to reach and leverage.

The crux of the problem was the way the project was structured. Would-be influencers were asked to register for the project and then they were given a link to send to their friends and colleagues to click on. And, well… that’s it.

Powerful influencers felt that they were being asked to pimp out their reputations in order to drive traffic and boost search rankings for FC — they felt that FC wasn’t being transparent about what their goals were and they felt that if they were going to be asked to use their influence it should be towards something more meaningful than this trivial thing.

They felt that Fast Company was being inauthentic about their goals for the project and was asking them to compromise their own authenticity. And the word spread like wildfire.

The stunt has generated buzz for FC and they have some notable defenders, like Guy Kawasaki,  but the consensus among most influencers is well summed up by Oliver Blanchard commenting on the Conversation Agent blog:

I dug Fast Company a lot more back in the day. I still like it now, a lot, but I don’t love it like I used to. Great writing is one thing, but relevance comes from understanding the subjects you write about (or turn into projects) thoroughly. Fast Company’s relevance just took another hit with this, and that makes me sad.

It makes me sad, too.

File under: Interactive Strategy, Social Media


The perils of rented/bought lists

Jul 7th, 2010
Posted by kent in Email marketing

On LinkedIn’s Digital Marketing group, Karen Whitaker asked:

Can anyone recommend some inexpensive mailing software that offers full reporting (opens, clicks, forwards, soft and hard bounces, replies etc) that does allow purchased lists to be used?

Karen, if — and I repeat, IF — you can conclusively verify that the purchased lists are compiled using double opt-in with full disclosure you may — MAY — be able to convince a full service mail deployment provider to work with you. These would include ThinData (http://www.ThinData.com ) or Cheetah Mail ( http://www.cheetahmail.com/ ).

Most self-service providers like MailChimp, Constant Contact and Vertical Response won’t work with purchased lists because most of those lists are not compiled according to the legal and ethical guidelines for our industry.

Self-serve providers don’t have a business model that allows them to work one-on-one to identify the rare exceptions to the rule, whereas the higher-cost full-service providers do.

All of which should be a caution against using bought or rented lists — they’re mostly crap.

As an alternative, I often recommend partnering with list owners — publishers, companies in adjacent verticals — and having them send messages to their fully qualified lists introducing you to their community. That way you’re doing true permission-based relationship marketing.

File under: Email marketing


A new chapter: Mitch Fanning joins Fruition as VP Strategy and Business Development

Jul 5th, 2010
Posted by kent in Company News

I’ve been thinking a lot about the early days of Fruition Interactive lately.

Thinking back to those first early days when the company was basically just me and a credit card and a dream. And thinking about some of the milestones we’ve reached since then: our first client, our first  design associate, our first developer hire, our first marquee client, our first project manager hire, our first 6-figure engagement. And, looking back, I’m really proud of the people and clients that have come to us and I’m really proud of what we’ve achieved together.

It also feels like the end of Act I. That’s because Act II is set to begin.

Read More…

File under: Company News


3 tips for small business social media success

Jul 2nd, 2010
Posted by kent in Social Media, eCommerce

eCommerce TImes is running a useful series of social media tips for small businesses. Among the tips:

Social media are growing increasingly intertwined. Twitter and LinkedIn can be tied together so that your tweets automatically show up on your LinkedIn news feed. YouTube — and just about all other sites with content — have links accompanying every article, video or photo to share across multiple platforms. So if you have a decent video camera and the wherewithal to create a series of instructional videos, you can post them on YouTube and share them on your Facebook page and your LinkedIn profile to drive viewers’ attention to the videos.

The piece hits the basics adequately enough, but falls short in some key areas. You’ll want to do more, for instance, than just monitor what people are saying about your business in social media circles; you’ll want to engage with people who are talking about your business via social media.

via E-Commerce News: SMB: Socializing the Storefront, Part 2: Navigating the Scene.

File under: Social Media, eCommerce


Word of mouth is earned

Jun 30th, 2010
Posted by kent in Social Media

Some unassailable insights here from McKinsey and Co.:

When you think of word of mouth as media, it becomes a form of content, and businesses can apply tried-and-true content-management practices and metrics to it. In addition, word of mouth generated by social networks is a form of marketing that must be earned—unlike traditional advertising, which can be purchased. We therefore concluded that we could succeed only by being genuinely useful to the individuals who initiate or sustain virtual world-of-mouth conversations.

There’s lots more good stuff in there, too, so I’d strongly suggest you read the whole piece.

Unlocking the elusive potential of social networks (via McKinsey Quarterly)

File under: Social Media


Our clients in the news: Group of 8, Group of 20, but no Group of Seven

Jun 28th, 2010
Posted by kent in Clients

It may not be the most spectacular story of the G20 weekend, but we’re happy nonetheless to read  about William Huffman of the Toronto Arts Council’s acts of aesthetic insurgency in choosing the art for the summit sites last week:

Instead of reaching for the expected landscapes and “the usual icebergs,” he enlisted the Art Dealers Association of Canada to source and gather what he describes as “the next steps in Canadian art” into a pair of exhibitions that seek to explore Canada’s geographical and cultural diversity and to tell a story that can be digested during a brief and busy visit. The result is a series of prominent artworks by Canadians ranging from Jean-Paul Riopelle and Norval Morrisseau to Ivan Eyre, Gershon Iskowitz and Brian Jungen.

via Group of 8, Group of 20, but no Group of Seven – The Globe and Mail.

File under: Clients


Is Twitter useless for building followers?

Jun 28th, 2010
Posted by kent in Interactive Strategy, Social Media

Over on the In Over Your Head blog, they’re asking, “is Twitter useless for building followers?” The core of the “yes” argument seems to be:

For me, the most effective way to get followed on Twitter is actually not to be on Twitter at all, but instead to be somewhere in person (conference etc.) and show your Twitter handle onscreen. But the point is that if you point your audience from Twitter to a blog, they might subscribe, and from a blog, they might follow you on Twitter. But getting RT’ed is doesn’t build audience if it doesn’t go to your content.

I have 2 responses to this:

1) it only partly reflects our experience here at Fruition. We find the surest way to build followers AND get retweets is to tweet a lot. On days when we tweet 3 or more times a day, we get way more Twitter love all around. It makes sense – say relevant things often enough and people will pay attention and start repeating what you say.

2) Who gives a crap? If presenting at conferences or linking to your own blog content from your tweets builds a bigger following for you faster (and building a bigger following is important to you) do THOSE things. Focus on the things that get results and don’t put energy into things that don’t.

Implicit in the argument is that having more Twitter followers has value. I agree. And if you need to tweak your tactics to get those followers, why not do that?

File under: Interactive Strategy, Social Media


Fruition Canada Day schedule

Jun 25th, 2010
Posted by kent in Company News

Just a quick schedule note: Fruition’s offices will be closed on Thursday, July 1 for the Canada Day holiday. We’ll be open, with reduced staffing, on July 2.

File under: Company News


What’s a Facebook fan worth? $136.38.

Jun 25th, 2010
Posted by kent in Metrics and Measurement, Social Media

This just in from eMarketer, a Facebook fan is worth $136.38:

Digital consulting firm Syncapse and research company Hotspex have come up with an empirical formula that puts an average value of $136.38 on the Facebook fans of the site’s 20 biggest corporate brands. Most of that value comes from how much the fans will spend on the brand’s products, with additional dollars coming from customer loyalty, recommendations and earned media.

Now, obviously, that number’s a bit of a fiction — the actual dollar value to your business is going to depend on the average value of your customer and other factors.But there are two interesting things about this study:

1) Fans spent about double what non-fans spent across all surveyed companies. That’s good ROI.

2) We’re starting to develop good methodologies for measuring the full impact of social media on companies’ bottom line.

Product Spending, Fan vs. Non-Fan

What Brand Fans Are Worth – eMarketer.

File under: Metrics and Measurement, Social Media


Law: 27% of in-house lawyers use blogs to decide which outside lawyers to hire.

Jun 23rd, 2010
Posted by kent in Social Media

Here’s another one for the lawyers in the house. Adding to the increasing stack of anecdote and research that blogging is a key marketing tool for law firms, comes this study:

ALM Legal Intelligence Group, in association with the Zeugheiser Group released early this week the result of a survey it recently conducted which will lead you to obvious conclusions: 27% of in-house lawyers used blogs posted by lawyers on relevant topics as the “most important” tool in researching for outside counsel for a particular engagement.

This resonates across types of businesses — other people want to refer work to thought leaders and blogging is a key means to establish thought leadership. Blogging drives referrals. Full stop.

via Blog, blog, blog: Take advantage of the fact that 27% of in-house lawyers use blogs as their most important tool in researching and identifying outside lawyers to hire. « Kowalski & Associates Blog.

File under: Social Media